FAQ

We warmly welcome passengers with limited mobility to experience the beauty of the North Coast! However, for safety and assistance with boarding, we require that you be accompanied by at least one family member or friend throughout the journey.

Experiencing the zero-barrier sensory impact is the greatest charm of a convertible bus! The summer sun can be quite strong, so we highly recommend bringing a hat, sunglasses, and applying sunscreen. Enjoying the ocean breeze under the sun is the best way to experience the North Coast!

Don't worry! Jinbaoli Hao is equipped with a retractable canopy. In case of rain, we will quickly deploy the canopy so you can stay dry and comfortable while still enjoying the beautiful scenery of the North Coast.

We are happy to help! For individual bookings, we will provide suitable alternative meals based on our available options. For private full-bus charters, we can offer fully customized menus. Please make sure to inform us of your requirements when booking.

A minimum of 30 participants is required for each departure. If the minimum number is not met, our company will contact you to arrange an alternative date.

To ensure a smooth trip, you will receive a complete pre-departure notice containing: the exact meeting point and departure time, the contact information of your tour guide, and the detailed itinerary for the day.

Yes! Our tour guides have years of experience in domestic travel. Our passionate and professional local guides will accompany you, sharing in-depth stories about the history, culture, and natural landscapes of the North Coast.

Cancellations and refunds are processed according to the standard domestic travel contract, unless caused by natural disasters. Cancellation fees vary depending on how many days prior to departure the request is made. If you need to reschedule, please contact our customer service as early as possible. We will do our best to accommodate your request based on availability, though changes cannot be guaranteed.